Warranty

We care deeply about the quality of our products and always do our best to deliver them in perfect condition. However, it may happen that an item gets damaged during transport or develops a defect. In such cases, you may be entitled to a warranty claim. By law, you must report the defect to us within two months after noticing it. If the issue is covered by the warranty, we will repair or replace the product for you free of charge.

Complaints

We want you to be happy with your purchase. If something doesn’t go as planned, please let us know first by sending an email to info@nipponkawaii.nl. We will do our best to resolve the matter quickly and fairly. If this doesn’t lead to a solution, you can submit your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.