Shipping policy

Shipping costs within the Netherlands: 

We use 2 rates within the Netherlands. 

Letterbox post: €3.95

Parcel post: €5.95

Do you order above €50? Then your order will be shipped for free within the Netherlands.
  

 

Shipping costs to Belgium, France and Germany

Parcel post: from €11.00 (above 2kg: €13.00)

 

Delivery time:

We only ship via PostNL. We are not responsible for any delivery delays. 
Public holidays may cause a delay in delivery time.
If we are present at conventions, this can also cause a delay in the delivery time.

 

It may currently take longer for the order to be delivered. This is because there is currently great pressure on PostNL to send all orders. 

 

- PostNL letterbox post within the Netherlands: about 1-2 working days
- PostNL parcel post within the Netherlands: about 1-2 working days

- Parcel post to EUR1 zone: about 3 to 4 working days.

 

If you place and pay for your order on workdays before 4 p.m., your order will be shipped the same working day (unless stated otherwise: for example in the event of a convention or out of stock). Sundays and public holidays are not working days. We will ship the order the next working day. 

 

Pre-orders are not shipped until they are delivered to us from Japan. Earlier is not possible. For an indication of the delivery date, you can look at the relevant product. We are currently experiencing delays in the delivery of some orders from Japan due to the COVID-19 pandemic. As soon as we know more about the correct release date, we will immediately adjust this for the relevant product. 

 

Pick up at a convention: 

You can also pick up your order at conventions. Orders can only be picked up if they have been paid in full in advance. If the order has not been paid in full, the order will not be included in the convention. In the shopping cart you choose the option "Pick up @  .............". We will then ensure that you can pick up the order at the relevant convention. Make sure you have your order number and name at hand for checking. 

 

NB!

The customer is at all times responsible for choosing the correct shipping method.