Return policy

Not satisfied with the order No problem..

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and if reasonably possible in the original condition and packaging. To exercise this right, please contact us ata We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.


Via the link below you will automatically enter our return portal and you can prepare your shipment for return:


Pay attention! The order to be returned properly packaged. If the order is not properly returned, Nippon Kawaii cannot reimburse the costs of the order.