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Return policy

Not satisfied with the order? No problem.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the web shop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@nipponkawaii.nl.

We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. You can download the withdrawal form here. You must add this to the return shipment.

Pay attention! The order packed well to be sent back. If the order is not properly returned, Nippon Kawaii cannot reimburse the costs of the order.