Payment & delivery
How to order:
Are you done shopping? Check your shopping cart to see if everything is correct and click on the 'order' button at the bottom right. To complete the order, a number of fields marked with * must be completed. You then go through the steps to complete your order. You must also tick the terms and conditions to continue.
We accept different payment methods in the webshop:
- Mister Cash
- Credit card
- Klarna (pay afterwards)
- Bank contact
- Bank transfer
After completing your order, you will be forwarded directly to your own bank via a link to complete the payment. You will then automatically receive a confirmation of your order by email.
Klarna is our choice for post-pay. We work with the provider Mollie to make this possible. Lately we have been receiving reports that payments via Klarna are not always processed properly or not at all.
Klarna has been working with an extra verification step for payments for some time now. This means: if you want to make a payment via Klarna, you will also receive an email containing an extra code or number that you must enter during the payment.
Without this code or number, the payment will not go through. Therefore, check your email box and spam box carefully for this email with a number or code.
If you experience problems with ordering and Klarna payments,
Feel free to send an email to email@example.com and we will do our best to find a solution.
After completing your order you will automatically receive an order confirmation by email. In this email you will find the bank account number to which you must transfer the payment. Do not forget to enter the payment reference when transferring. Without this feature it can take longer before the payment can be verified.
Payment must be received within 7 (working) days after placing the order. After this your order will be canceled automatically.
Please note that it may take a few business days before we receive the payment on our account. The order will be processed as soon as the order has actually been processed.
Orders are only shipped via DPD, PostNL, DHL letterbox or parcel post. After receipt of your payment, your order will be shipped within 3 to 5 working days on working days (from Monday to Friday and excluding Sundays and public holidays). We apply our shipping rule as far as possible: ordered on working days before 4 p.m., shipped the same day. If you order during the weekend (Saturday and Sunday), the order will be shipped the next working day. If you order at times when we are present at trade fairs, the shipping period indicated in the confirmation e-mail applies.
The delivery time is entirely dependent on DPD, PostNL and DHL. Please take into account that the delivery times can be a bit longer around conventions and fairs. On these days we have no possibility to send orders or process orders.
Shipping costs within the Netherlands:
We use a number of rates within the Netherlands. Below you can see the overview with the current shipping prices. Do you order above €50? Then your order will be shipped free of charge within the Netherlands.
Shipping costs within the EU (Eurozone 1):
Parcel post: from €9 (above 2kg: €11.00)
Free shipping within the EU from €75
Shipping costs within the EU (Eurozone 2):
Parcel post: from €15 (above 2kg: €20.00)
Do you want to know in which shipping zone your country falls? Then check out the list below:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City, Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden.
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Faroe Islands, Finland, Greece, Greenland, Hungary, Ireland, Iceland, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, Poland, Romania, Portugal (incl. Azores and Madeira), San Marino, Serbia, Slovakia, Slovenia, Turkey, Vatican City, Switzerland
We only ship via PostNL, DHL & DPD. We are not responsible for any delays in delivery. Holidays can cause delays in delivery time. If we are present at conventions, this can also cause a delay in the delivery time. We do not have the option of shipping on these days. The customer is at all times responsible for any additional costs such as import costs.
It may currently take longer for the order to be delivered. This is because there is currently a lot of pressure on DHL to ship all orders.
- DHL/PostNL letterbox post within the Netherlands: approximately 1-2 working days
- DHL/PostNL parcel post within the Netherlands: approximately 1-2 working days
- DPD Parcel post to EUR1 zone: approximately 3 to 4 working days.
- DPD/DHL Parcel post to EUR2 zone: about 1 to 2 weeks.
If you place and pay for the order on working days before 4:00 PM, your order will be shipped by us the same working day (unless indicated otherwise: for example, in case of a stock exchange or out of stock). Sundays and public holidays are not working days. We will then ship the order the next working day.
Pick up at a convention:
You can also pick up your order at conventions. Orders can only be picked up if they have been paid in full in advance. If the order has not been paid in full, the order will not be taken to the convention. In the shopping cart you choose the option "Pick up @ .............". We will then ensure that you can pick up the order at the relevant convention. Make sure you have your order number and name at hand for verification.
The customer is responsible at all times for choosing the right shipping method. If no delivery can take place due to incorrect address details, new shipping costs must be paid for a new delivery attempt.